Contact Us

We are here to help, whatever your needs:

COVID-19 support for customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by the COVID-19 outbreak and are unable to meet your car loan repayments, please get in touch with our Hardship Assistance Team by emailing assist@vwfs.com.au. Alternatively you can call on 1300 734 567. They are open 9am – 5pm (AEST), Monday – Friday.

Customer Service

Email: customerservice@vwfs.com.au

Collections

Email: collections@vwfs.com.au

Hardship

Email: hardship@vwfs.com.au

If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19,
please contact remarketing@vwfs.com.au if you are unable to trade-in or return your vehicle at your dealership.
If you would like to retain your vehicle, please contact retention@vwfs.com.au.

General Enquiry

We understand that you may not always be able to call us during our operating hours, so please fill our our enquiry form.

Feedback

We're here to give you the best possible service, so let us know any feedback you have.

Dealer Portal

The Dealer Portal is a dashboard where our Dealers can access a range of finance resources to assist with day-to-day finance requirements.

Speak to a car finance specialist

We’ll listen to you to find out what you need, then find a car finance solution that fits your business and budget — no matter how large or small.