COVID-19 support for customers
In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by the COVID-19 outbreak and are unable to meet your car loan repayments, please get in touch with our Hardship Assistance Team by emailing assist@vwfs.com.au
Alternatively you can call on 1300 734 567. They are open 9am – 5pm (AEST), Monday – Friday.
Customer Service
Email: customerservice@vwfs.com.au
Collections
Email: collections@vwfs.com.au
Hardship
Email: hardship@vwfs.com.au
If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au if you are unable to trade-in or return your vehicle at your dealership.
If you would like to retain your vehicle, please contact retention@vwfs.com.au