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Our Company

At Volkswagen Financial Services Australia, our main priority is you and your car finance.

We want to ensure that you have all the tools, services and support to make your finance as easy and painless as possible.

 

About Us

Volkswagen Financial Services Australia was launched in 2001 with 5 employees. A wholly-owned subsidiary of Volkswagen Financial Services AG, headquartered in Braunschweig, Germany.

Our main priority is you and your car finance.

The primary objective of Volkswagen Financial Services Australia is to offer competitive Finance and Insurance products to over 1,200 retailers. Representing automotive brands, within the Volkswagen Group, including Volkswagen Passenger and Commercial Vehicles, Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini as well outside the Volkswagen Group - Jaguar, Land Rover and Volvo Car.

We've financed millions of new and used cars globally.

Volkswagen Financial Services AG was established in Germany in 1949, established to form the basis of an expanding global financial organisation. Growing rapidly over the years, today the banking and leasing operations combined are Europe's largest automotive vehicle financial services organisation, with millions of new and used cars financed across the worldwide operation.

More than 50 years ago Volkswagen Financial Services AG financed the first Volkswagen vehicles, and since then has continuously expanded the range of products and brands.

Our History

The launch of "Volkswagen Financial Services AG" in March 1994 marked the start of a new chapter in the long and successful history of financial services at Volkswagen.

see our history

Our Culture and Values

Read about our vision, mission, and our living commitment to our customers

Our Mission

To be indispensable to our Volkswagen Group Brands in their sales of new and used Volkswagen Group vehicles, parts and service. This will be achieved when every customer of our brands buys at least one of our products.

To be the preferred partner of our Dealer networks. This will be achieved when at least 95% of our Dealer networks give us first refusal of business. We will deliver this by:

  • Being easy to deal with
  • Getting things done
  • Being pioneers
  • Driving innovation, through process efficiency and systems.

Our Values

Courage

We fight for the best ideas and take calculated risks in pursuit of our common goals.

  • We weigh all arguments and never only insist on our own position.
  • We challenge the status quo and never settle for average.
  • We leave our comfort zone in pursuit of the best idea.
  • We take responsibility for our decisions and learn from mistakes.

Trust

We feel empowered to take decisions and can rely on the commitments of our colleagues.

  • We create an environment where everyone feels comfortable to take decisions across all hierarchy levels. 
  • We treat each other with respect and seek each other’s opinion.
  • We share our ideas, even controversial ones.
  • We concentrate on the result and let everyone choose the best path to achieve it.

Customer Centricity

We understand the true needs of our customers and direct all our efforts to fulfill them with fairness and integrity.

  • We remain ever curious about our customers, seeing every touchpoint as an opportunity to learn more.
  • We constantly ask our customers how to make their lives easier and more convenient.
  • We focus on customer value first, when assessing new business opportunities.
  • We address customer needs in a sustainable and economically sensible way to ensure consistent service delivery. 

Corporate Responsibility

We strive for success, by which we mean sustainable success. Learn more about our corporate responsibility.

We act responsibly and with every decision we consider the impact of our actions on the economy, the environment and society.

We are committed to our staff and
local communities.

We see ourselves as part of society and do our best to promote the health, skills and social commitment of our staff as well as the people in local communities.

  • We contribute our know-how as a financial service provider and cooperate with the My Finance Coach Foundation.
  • Together we encourage young people to take an interest in the business world, explain how economies work and hone their skills in handling money.
  • For our wide range of initiatives to promote an employee-oriented workplace culture, we have also received several awards.
  • The most outstanding we have received was first prize in the competition, "Great Place to Work".

International Locations

We have offices in Australia and abroad. Find the closest Volkswagen Financial Services location closest to you.

Country Listing A-Z

Call Us
1300 734 567
Monday to Friday 9am - 5pm (AEST)
Email Us
customerservice@vwfs.com.au
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