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Our Company

At Volkswagen Financial Services Australia, our main priority is you and your car finance.

We want to ensure that you have all the tools, services and support to make your finance as easy and painless as possible.

 

About Us

Volkswagen Financial Services Australia was launched in 2001 with 5 employees. A wholly-owned subsidiary of Volkswagen Financial Services AG, headquartered in Braunschweig, Germany.

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Our main priority is you and your car finance.

The primary objective of Volkswagen Financial Services Australia is to offer competitive Finance and Insurance products to over 1,200 retailers. Representing automotive brands, within the Volkswagen Group, including Volkswagen Passenger and Commercial Vehicles, Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini as well outside the Volkswagen Group - Jaguar and Land Rover.

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We've financed millions of new and used cars globally.

Volkswagen Financial Services AG was established in Germany in 1949, established to form the basis of an expanding global financial organisation. Growing rapidly over the years, today the banking and leasing operations combined are Europe's largest automotive vehicle financial services organisation, with millions of new and used cars financed across the worldwide operation.

More than 50 years ago Volkswagen Financial Services AG financed the first Volkswagen vehicles, and since then has continuously expanded the range of products and brands.

Our History

The launch of "Volkswagen Financial Services AG" in March 1994 marked the start of a new chapter in the long and successful history of financial services at Volkswagen.

see our history

Our Culture and Values

Read about our vision, mission, and our living commitment to our customers.

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Our Mission

To be indispensable to our Volkswagen Group Brands in their sales of new and used Volkswagen Group vehicles, parts and service. This will be achieved when every customer of our brands buys at least one of our products.

To be the preferred partner of our Dealer networks. This will be achieved when at least 95% of our Dealer networks give us first refusal of business. We will deliver this by:

  • Being easy to deal with
  • Getting things done
  • Being pioneers
  • Driving innovation, through process efficiency and systems.

Our Values

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A Living Commitment to our Customers

To devote wholly and earnestly, as to some person or purpose; a dedication or promise to deliver quality products and services to customers and form successful relationships with customers over the long-term; our customers come first.

Origin: 1590-160

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Responsibility

The state or fact of being answerable, or accountable for something within one’s power, control or management; we have a sense of responsibility for our work; we accept personal and leadership responsibility in order to make progress.

Origin: 1780-90

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Trust

Reliance on the integrity, strength, ability etc. of a person or thing; confidence; we develop open, honest and transparent relationships with, and have confidence in, our colleagues, business partners and customers.

Origin: 1175-1225; Middle English

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Enthusiasm

Intense and eager interest, enjoyment, or approval; a passion for our work, brands, products and services; we provide great customer service with a positive attitude, competence and a smile.

Origin: 1570-80; Late Latin, Greek.

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Courage

The quality of mind or spirit that enables a person to face difficulty, danger etc. without fear; we approach changes pro-actively, take reasonable risks and learn from mistakes; courage is the key to innovation.

Origin: 1250-1300; Middle English.

Corporate Responsibility

We strive for success, by which we mean sustainable success. Learn more about our corporate responsibility.

We act responsibly and with every decision we consider the impact of our actions on the economy, the environment and society.

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We are committed to our staff and
local communities.

We see ourselves as part of society and do our best to promote the health, skills and social commitment of our staff as well as the people in local communities.

  • We contribute our know-how as a financial service provider and cooperate with the My Finance Coach Foundation.
  • Together we encourage young people to take an interest in the business world, explain how economies work and hone their skills in handling money.
  • For our wide range of initiatives to promote an employee-oriented workplace culture, we have also received several awards.
  • The most outstanding we have received was first prize in the competition, "Great Place to Work".

International Locations

We have offices in Australia and abroad. Find the closest Volkswagen Financial Services location closest to you.

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Country Listing A-Z

Call Us

Call us on 1300 734 567

Monday to Friday 9am - 5pm (AEST)

Email Us

customerservice@vwfs.com.au

customerservice@vwfs.com.au

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