General Enquiry

COVID-19 support for customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by the COVID-19 outbreak and are unable to meet your car loan repayments, please get in touch with our Hardship Assistance Team by emailing assist@vwfs.com.au.  Alternatively you can call on 1300 734 567. They are open 9am – 5pm (AEST), Monday – Friday.

 
If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.au.

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Call Us

Call us on 1300 734 567

Monday to Friday 9am - 5pm (AEST)

Email Us

customerservice@vwfs.com.au

customerservice@vwfs.com.au

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