General Enquiry
We understand that you may not always be able to call us during our operating hours, so please fill our our enquiry form.
Contact Volkswagen Financial Services Australia
We're here to help, whatever your needs.
Whether you're buying a new or used vehicle for the first time, or are one of our existing customers who has a question about your finance, we look forward to hearing from you.
To contact us, simply contact us via one of the following channels or complete one of the online forms below depending your enquiry. We'll get back to you as soon as possible.
Call
1300 734 567
Mon - Fri 9:00am - 5:00pm (AEST)
If you are overseas, please call:
+61 2 9695 6311
Email
customerservice@vwfs.com.au
Post
Volkswagen Financial Services Australia
Locked Bag 4002
Chullora, NSW 2190
Contact Us Forms and Information
Feedback
We're here to give you the best possible service, so let us know any feedback you have.
Financial Hardship Assistance
We understand that life can take unexpected turns and anyone can experience financial hardship
Important Documents
Important forms you may need during the life of your loan.
Press or Media Enquiry
Contact us for any press or media enquiries.
Target Market Determinations
Understanding who a product is suitable for
Logins
myFinance Portal
Volkswagen
myFinance portal is a convenient online portal that allows you to manage your finance contracts whenever or wherever it suits you. It's safe, secure and tailored to use on all devices.
myFinance Portal
Audi
myFinance portal is a convenient online portal that allows you to manage your finance contracts whenever or wherever it suits you. It's safe, secure and tailored to use on all devices.
myFinance Portal
ŠKODA
myFinance portal is a convenient online portal that allows you to manage your finance contracts whenever or wherever it suits you. It's safe, secure and tailored to use on all devices.
myFinance Portal
VWFS
myFinance portal is a convenient online portal that allows you to manage your finance contracts whenever or wherever it suits you. It's safe, secure and tailored to use on all devices.
Dealer Portal
The Dealer Portal is a dashboard where our Dealers can access a range of finance resources to assist with day-to-day finance requirements.
myFinance Portal User Guide
Locate Us
Locate one of our Brands
Frequently Asked Questions
Frequently Asked Questions
Volkswagen Financial Services Remediation Program
We appologise for any inconvience that we may have caused to affected customers and we aim to make amends.
We value our customers and taking our lending obligations seriously.
For more information view our FAQs on the ASIC Remediation Program