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Contact Us

COVID-19 support for customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by the COVID-19 outbreak and are unable to meet your car loan repayments, please get in touch with our Hardship Assistance Team by emailing assist@vwfs.com.au. Alternatively you can call on 1300 734 567. They are open 9am – 5pm (AEST), Monday – Friday.

  • Guaranteed Future Value contract owners

If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19,
please contact remarketing@vwfs.com.au if you are unable to trade-in or return your vehicle at your dealership.
If you would like to retain your vehicle, please contact retention@vwfs.com.au.

Contact Volkswagen Financial Services Australia

We're here to help, whatever your needs.

Whether you're buying a new or used vehicle for the first time, or are one of our existing customers who has a question about your finance, we look forward to hearing from you.

To contact us, simply contact us via one of the following channels or complete one of the online forms below depending your enquiry. We'll get back to you as soon as possible.

  • Call
    1300 734 567 
    Mon - Fri 9:00am - 5:00pm (AEST)
    If you are overseas, please call:
    +61 2 9695 6311
  • Email
    customerservice@vwfs.com.au
  • Post
    Volkswagen Financial Services Australia
    Locked Bag 4002
    Chullora, NSW 2190

Frequently Asked Questions

Call us on 1300 734 567

Monday to Friday 9am - 5pm (AEST)

customerservice@vwfs.com.au

customerservice@vwfs.com.au
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