Contact Us

COVID-19 support for customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by the COVID-19 outbreak and are unable to meet your car loan repayments, you may apply for financial assistance online via our Financial Assistance Portal. Alternatively you can call on 1300 734 567 (option 1) to discuss options available with our team. We are open 9am – 5pm (AEST), Monday – Friday.

  • Guaranteed Future Value contract owners
    If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact

Contact Volkswagen Financial Services Australia

We're here to help, whatever your needs.

Whether you're buying a new or used vehicle for the first time, or are one of our existing customers who has a question about your finance, we look forward to hearing from you.

To contact us, simply contact us via one of the following channels or complete one of the online forms below depending your enquiry. We'll get back to you as soon as possible.

Target Market Determinations

Understanding who a product is suitable for

Frequently Asked Questions

Volkswagen Financial Services Remediation Program


We appologise for any inconvience that we may have caused to affected customers and we aim to make amends.
We value our customers and taking our lending obligations seriously.

For more information view our FAQs on the ASIC Remediation Program