Contact Us

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by the COVID-19 outbreak and are unable to meet your car loan repayments, you may apply for financial assistance online via our Financial Assistance Portal. Alternatively you can call on 1300 734 567 (option 1) to discuss options available with our team. We are open 9am – 5pm (AEST), Monday – Friday.

• Customer Service: customerservice@vwfs.com.au

• Collections Team: collections@vwfs.com.au or call 1300 035 790

• Hardship: hardship@vwfs.com.au

• Guaranteed Future Value contract owners
  If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.au.

We're here to help, whatever your needs.

Whether you're buying a new or used vehicle for the first time, or are one of our existing customers who has a question about your finance, we look forward to hearing from you.

To contact us, simply contact us via one of the following channels or complete one of the online forms below depending your enquiry. We'll get back to you as soon as possible.

• Call
  1300 734 567 
  Mon - Fri 9:00am - 5:00pm (AEST)
  If you are overseas, please call:
  +61 2 9695 6311
• Email
  customerservice@vwfs.com.au
• Post
  Volkswagen Financial Services Australia
  Locked Bag 4002
  Chullora, NSW 2190