Financial Assistance

Financial Assistance

At Volkswagen Financial Services Australia we understand that life can take unexpected turns and anyone can experience financial hardship, due to unforeseen circumstances. We are committed to assisting you with finding a suitable solution to manage your repayments, whilst you get back on your feet.

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What is Financial Hardship?

Financial Hardship is when a customer is willing and has the intention to pay, but due to a change in their circumstances, is now unable to meet their repayments or existing financial obligations. With formal hardship assistance, their financial situation will be restored.


Reasons which may qualify you for Financial Hardship

Common events contributing to financial difficulty may include:

  • Changes in income and/or expenses
  • Changes in employment (such as reduced hours, loss of job, reduced pay)
  • Significant life events (such as illness, injury, relationship break down, death or disability)
  • COVID-19
  • Natural disaster
  • Legal matters such as court actions, judgement or court orders
  • Company failure or some other event such as insolvency or administration.

Financial Hardship FAQ's