Fuel Card Activation

For security reasons, your fuel card will have been delivered to you inactive. Once your vehicle has been delivered, simply fill out the activation form and your card will be ready for use within one business day.

COVID-19 support for customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by the COVID-19 outbreak and are unable to meet your car loan repayments, please get in touch with our Hardship Assistance Team by emailing assist@vwfs.com.au.  Alternatively you can call on 1300 734 567. They are open 9am – 5pm (AEST), Monday – Friday.

 
If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.au.

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Call Us

Call us on 1300 734 567

Monday to Friday 9am - 5pm (AEST)

Email Us

customerservice@vwfs.com.au

customerservice@vwfs.com.au

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